As a licensed MIS Manager we are held to high standards of conduct. If you think that we are not meeting these standards or if you any issues in relation to your units in the forestry partnerships or the service that we are providing to you, you can make a complaint to us using the contact details below.

You may also contact Covenant, the appointed Supervisor of the forestry partnerships, or the FMA if you have concerns regarding our performance as the manager of the forestry partnerships and they will investigate. Any complaint that you make to us, Covenant or the FMA, will be handled free of charge.

The Compliance Manager
Greenplan Forestry Limited
PO Box 24
Te Kuiti 3941
Email: deb.bryant@greenplan.co.nz

A copy of our Complaints Handling Policy is available free of charge on request from the Compliance Manager.

We also belong to a dispute resolution scheme. Our dispute resolution provider is the Financial Dispute Resolution Scheme and our financial service provider number is FSP256885. The purpose of the dispute resolution scheme is to provide you with an alternative method for resolving any problems that we cannot resolve with you.

Simpler offer and reporting information

Licensed providers are expected to communicate clearly and simply with their investors. This means that our website, forestry information and even conversations that we have with you are designed to help you better understand our products and services. If you feel that any documents or information that you receive from us are not clear or if you have any questions in relation to these, please contact us. The best way to do this is by contacting us on the following:

The Compliance Manager
Greenplan Forestry Limited
PO Box 24
Te Kuiti 3941
Email: deb.bryant@greenplan.co.nz

What further changes can you expect?

There are further changes that will need to be made by us over the next twelve months to ensure that we continue to meet the requirements of our licence. This may mean an increase in the fees that we charge you due to the increase in the obligations that we are required to satisfy as a licensed MIS Manager. However, these additional obligations provide ongoing assurance to you as our valued investor that your forestry partnership is being well managed and protected on your behalf for the long term.